Pricing FAQs

How does subscription billing work?

Pricing is per user, allowing you to back up the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and endpoints.

All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup (formerly Altaro Office 365 Backup) licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

What is included in the price?

Pricing is per user. The monthly subscription fee includes:

• Backup of the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and files on Windows-based endpoints
• unlimited storage of M365 backups
• 24/7 support
• access to our multi-tenant cloud management console for centralized management of all your customer accounts.

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

You can also back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

There's a minimum starter pack subscription that includes up to 30 users per month. You can scale up to tens of thousands of users.

Note:
All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup (formerly Altaro Office 365 Backup) licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

I have less than 30 Microsoft 365 users under management. Can I still use your service?

Yes – our starting subscription includes up to 30 users per month, meaning you can use the service with fewer users.

Do customers require a separate product license?

No, clients do not need to purchase separate licenses. There are no additional costs involved.

Can I delete my account at any time?

Subscription is monthly, with the possibility of stopping at any time. Other providers within the industry require single or multi-year contracts.

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or email sales for a quick reply.