What are endpoints?

Endpoints are the machines used by end users on a network, such as workstations, PCs, desktops and laptops.

What is endpoint backup?

As much of the work within a business or organization is conducted on network PCs and laptops, it is important to back these up.

Very often, businesses tend to overlook this area, even though these devices can contain confidential and sensitive data, while backing up other parts of their network such as their virtual machines and servers.

Failing to back up endpoints results in a gap in your disaster recovery plan when it comes to restoring data after this has been lost or damaged. Causes of data loss and damage include deletion; malware and ransomware; device theft; power outages; flooding; or other disasters.

An endpoint backup solution allows you to back up on-premises and roaming endpoints, and to benefit from increased endpoint data protection across the entire network.

Why do I need endpoint backup?

Despite companies' and organizations' best efforts to ensure information is only stored on their network servers or in the cloud, end users often only save files on their desktop PCs and laptops. This is why endpoint protection is needed.

Should any of these devices be lost, stolen or damaged, or should their user delete data, businesses need a way to access and restore that data.

As an MSP, you need to be able to pre-empt this situation by backing up your customers' endpoints. That's where a robust endpoint backup solution come in, contributing to a continuous data protection plan. If data on customers' Windows desktops and laptop is lost or damaged, no matter whether these are located on the customer premises or whether they are off-site, you can restore that data from their backups. Problem solved!

How does the paid subscription work?

EndPoint Backup for MSPs forms part of the 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) subscription program. Pricing is per Microsoft 365 user per month, allowing you to back up the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and Windows-based endpoints.

All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to Altaro Office 365 Backup licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

What is included in the price?

EndPoint Backup for MSPs forms part of the 365 Total Backup (formerly Altaro Office 365 Backup for MSPs) subscription program. Pricing is per Microsoft 365 user per month. The monthly subscription fee includes:

• Backup of the user's M365 mailboxes, OneDrive, SharePoint, Team Chats and files on Windows-based endpoints
• Unlimited storage of M365 backups
• 24/7 support
• Access to our multi-tenant cloud management Control Panel for centralised management of all your Altaro customer accounts

(Storage of endpoint backups is not part of the license: Save these to your own MS Azure account and bill each customer for storage used, adding another revenue stream over and above the backup service itself.)

There's a minimum starter pack subscription that includes up to 30 users per month*. You can scale up to tens of thousands of users. Over and above that, we enable you to back up 10 of your own endpoints for free per month; this is provided for your own internal use – not for resale; not for use on customer networks.

*Note:
All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

Are there no storage costs?

Endpoint backups are stored to your own MS Azure, meaning you can charge your customers for backup storage; we do not store the backups you take and therefore we do not include endpoint storage in the monthly subscription fee.

When it comes to the storage of Microsoft 365 backups, however, unlimited storage to our secure infrastructure on MS Azure is included in the monthly per user price.

Do you charge extra when I perform a restore for a customer?

No. We charge one fixed all-inclusive price per user per month. Charges from your cloud provider may apply when restoring.

What if I have less than 30 users to back up each month?

You can start with as few users as you wish. Our starting subscription includes up to 30 Microsoft 365 users a month, so if you wish to start with fewer users, you can. (See note on pricing, above.)

What if I also want to back up virtual machines and physical servers?

We can help you with that too. You can back up any Hyper-V or VMware virtual machines (VMs) and physical Windows servers at an additional fee per machine per month. Click here for further information.

Do you offer a Free Edition version of your endpoint backup solution for MSPs?

Yes. Upon trial registration, we automatically provide MSPs with to the ability to back up 10 of their own internal endpoints for free; this is not for resale and is provided for their internal use (not on customer networks). A paid subscription is required for any additional endpoint backups for your own use over and above those 10, or any others for commercial purposes (backups for your customers).

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or send an email to sales.

Your paid subscription automatically enables you to back up 10 of your own endpoints for free – this is provided for your internal use (this is not for resale; not for use on customer networks).

Do I need to download or install anything to trial EndPoint Backup for MSPs?

Your first step is to sign up to the EndPoint Backup application in our multi-tenant online Control Panel.

You also need to download the EndPoint Manager and the EndPoint Agent, available as part of your subscription.

• The EndPoint Manager is server software that you must install on your premises or on a cloud VM; use it to manage operations and configure endpoints.
• The EndPoint Agent is the software deployed to an endpoint (such as a Windows laptop or desktop PC) to perform backup or restore operations. Using scripts, you can deploy several agents at once rather than needing to install each agent manually.

Click here to see how quick and easy setup is.

How many endpoints can be backed up?

Any number of endpoints can be backed up: You can scale up to thousands of endpoints . There is no limit during the 30-day trial either.

Can we use another form of storage for the backups instead of our MS Azure infrastructure?

It is currently not possible to store the data elsewhere. You must store the backups to your MS Azure account, and can bill customers for storage.

If we delete the endpoint but want to keep the data, can we keep the backup?

Yes, it is possible to stop backups for a selected endpoint and retain the backup data. As backups are stored in your own Azure accounts, you can keep this data as long as you require.

How long is backup data retained?

Backup data is stored in your own Azure accounts, and you can keep this data as long as you require. Retention settings can be configured in your customer backup policies to automatically delete old backup versions after a certain period.