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Expert Insights Best-Of O365 Backup and Recovery Spring 2022
Storage Awards Winner 2021
2021 UK Enterprise Awards Winner
Expert Insights Best-Of O365 Backup and Recovery Fall 2021
Global Infosec Awards Winner 2021
Expert Insights Award 2021
DCS Awards Winner 2020
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Storage Award
Network Computing Winner 2020
MSP Innovation Award 2020
InfoSec Award 2020
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Editors Choice

365 Total Backup (formerly Altaro Office 365 Backup) enables you to back up and recover all your company's Microsoft 365 mailboxes, Teams, and files stored within OneDrive and SharePoint, automatically backing them up to a secure data center.

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Avoid Microsoft 365 data loss

As Microsoft 365 is a communications system rather than a data protection solution, we help you to back up and restore your M365 data with ease.

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Back up Microsoft 365 automatically

Enjoy the benefits of an easy automated backup process, freeing up your thoughts and time for other tasks.

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One all-inclusive price

Your subscription includes backups, unlimited storage, 24/7 support and a central management Control Panel. No hidden costs!

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Scalable

You can scale to tens of thousands of users.

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Hassle-free, unlimited storage

Your Microsoft 365 backups are automatically saved to one of our secure data centers (choose from a selection of regions, like the USA, the UK or Germany).

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Data security

Data storage in our global private cloud, offering reliability, availability and security.

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Disaster recovery

Set your mind at rest: Should you lose data due to outages, deletion, or other disasters, we've got your back.

Benefits of 365 Total Backup (formerly Altaro Office 365 Backup)

  • Data loss prevention - You need to have a disaster recovery plan for your Microsoft 365 data, because Microsoft doesn't include native backup options. 365 Total Backup (formerly Altaro Office 365 Backup) fills that gap.
  • Hassle-free, automatic backups - Benefit from the ease and convenience of automatically backing up your Microsoft 365 emails, attachments, contacts and calendars; user and group Team Chats and any files shared; and your files stored within OneDrive and SharePoint Document Libraries. Your backups are saved to one of our secure data centers – choose from a selection of regions.
  • Easily restore items that are misplaced, deleted, damaged or destroyed - Access full or granular restore options for entire mailboxes for both users and groups, Team Chats and selected mail items and Team conversations. Restore OneDrive and SharePoint files to a OneDrive Account, a SharePoint Document Library or a downloadable ZIP archive.
  • Robust, secure and unlimited storage - 365 Total Backup (formerly Altaro Office 365 Backup) automatically saves your backups to one of our secure backup locations. No need to worry about having to set up your own servers to save backups to! You also benefit from unlimited storage.
  • Control over data jurisdiction - You are no longer solely dependent on Microsoft for your data: back up all your organization's M365 data to one of our secure data centers and choose where to store your backup data from a selection of regions, such as the USA, the UK or Germany.
  • Centralized management - Manage and monitor all your organization's Microsoft 365 mailbox, Teams, OneDrive and SharePoint backups through a single online Control Panel.
  • Unbeatable value - Take an annual or multi-year subscription and get Microsoft 365 backups, unlimited storage, 24/7 support and Control Panel access. Volume discounts apply, making it even more cost-effective for you as you scale to tens of thousands of users. No hidden fees!
  • Lightning-fast 24/7 support - 22-second average support call pickup. Live chat. Speak directly with an expert. No tier 1 agents or gatekeepers.

Why do I need to back up Microsoft 365?

Microsoft 365 was not built to provide data protection services. You therefore need a backup solution to avoid data loss due to:

  • Accidental or malicious deletion
  • Malware/ransomware
  • System and human errors

Discover 11 ways backup for Microsoft 365 can help you.

Overview of features


Backup

  • Back up user and group mailboxes, including mail, attachments, calendars and contacts
  • Back up files within OneDrive & SharePoint
  • Back up User Chats (1:M) and Teams Channel Conversations including Private Channel Conversations, as well as any files and attachments shared over Teams, Meetings, and Meeting recordings.
  • Auto creation of backup jobs
  • Minimal recovery point objective (RPO)
  • Automated backups (taken automatically multiple times a day)
  • Back up all group plans contained in Microsoft Planner

Recovery

  • Restore full mailboxes or granularly restore mailbox emails – for both user and group mailboxes
  • Recover to original mailbox or to alternate mailbox
  • Restore OneDrive and SharePoint files to a OneDrive account or a SharePoint Document Library
  • Restore User Chats (1:M) or Teams Channel Conversations including Private Channel Conversations back into Teams
  • Export Emails to ZIP or PST, Files to ZIP, or in the case of Teams Chats and Conversations to an easy-to-read HTML chat thread
  • Restore from any point in time
  • Quick & advanced search features

Management

  • Single cloud console to manage and monitor backups
  • Audit log
  • Auto provision user backups
  • Manually enable/disable backups
  • Easy backup data access, search and browsing
  • Granular user access rights
  • Fast and intuitive: no need for training to set up and manage
  • Independence from Microsoft for your M365 data
  • Control over data jurisdiction: Choose where to store your backup data
  • Four-eye approval process: An additional layer of security that mitigates risks of losing data due to actions of rogue and novice administrators

Storage

  • Unlimited storage
  • Secure backup storage location (choose from a selection of regions, such as the USA, the UK or Germany)
  • Full AES 256 encryption
  • Two factor authentication (2FA)
  • Custom retention periods

Supported Microsoft 365 Subscription Plans

We support the following Microsoft 365 plans:
  • Business Basic
  • Business Standard
  • Business Premium
  • E1, E3 and E5
  • A1, A3, A5 Faculty and Student Plans
  • F3

Let's calculate your price

To calculate your price, enter the number of users in your Microsoft 365 organization.*

Pricing includes backups, unlimited storage, a management dashboard and 24/7 support, giving you greater value.

Number of users*
+-
Subscription Length
Your Price
$ per year for users

$ billed (save $ )
Contact a Partner for a quote

OR

  • Pricing includes backup and recovery services; secure, unlimited backup storage on secure infrastructure; management dashboard; priority 24/7 support.
  • There's a minimum starting subscription that includes up to 10 users per year - you can scale to tens of thousands of users.*
  • Should you need to add more users, you can do so during your subscription term and simply pay for the remaining months.
  • Volume discounts apply: the more users you have, the cheaper the price per user.
  • Contact us for discounted Non-Profit, Education and Government pricing.
  • If you have other questions, please contact us

* All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup (formerly Altaro Office 365 Backup) licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

Subscription Pricing

You can purchase a 365 Total Backup (formerly Altaro Office 365 Backup) subscription for one, two or three years. If you opt for a two-year subscription, you benefit from a 5% discount on the one-year price. If you opt for a three-year subscription, you benefit from a 10% discount.

365 Total Backup (formerly Altaro Office 365 Backup)
Subscription Pricing
Number of Users
From To per user, per year
10* 30 $34.80
40 250 $33.00
260 1000 $30.00
1010 + $24.00
*10 user minimum purchase
  • Price includes backup and recovery, unlimited backup storage, central management console and 24/7 support.
  • Subscriptions are sold in batches of 10 users.
  • This table provides one-year subscription pricing. Pricing excludes VAT or sales taxes.
  • Discounts apply on multi-year subscriptions; for pricing, please use the calculator above.

Already a customer and wish to renew or add users?

You can renew your subscription before your current subscription runs out for one, two or three years. When renewing, you can increase the number of users you wish to back up.

If you already have a 365 Total Backup (formerly Altaro Office 365 Backup) subscription and you want to purchase more users before your subscription renewal date, you can purchase Add On users in batches of 10.

If you have any questions, please contact us.

What is included in the price?

Your subscription includes backup, unlimited storage, 24/7 support and access to our cloud management console for centralised management of all your company's Office 365 backups. You can subscribe for one or more years. Learn more here.

How does pricing work?

Pricing is per user, allowing you to back up the user's M365 mailboxes, OneDrive, SharePoint and Team Chats.

All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to Altaro Office 365 Backup licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

Can I delete my account at any time?

You can take a single or multi-year subscription, with the option to renew or not once that time expires.

I would like to switch from trial to paid subscription. What should I do?

Follow the instructions here or click here to send a request.

Easy setup, nothing to deploy

to
how it works2 Add your Microsoft 365 organization
to
how it works3 Choose which users, Teams Chats and SharePoint sites to back up.
Choose where to store your backups.
That's it: You're done!

Thousands of businesses and organizations worldwide trust us

Your frequently asked questions about our solution

How does subscription billing work?

Pricing is per user.

All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup (formerly Altaro Office 365 Backup) licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

What does pricing include?

Pricing is per user. It is a single annual or multi-year subscription that includes:

  • Mailbox backup
  • OneDrive Account backup & SharePoint Document Library backup
  • Teams Chat backup and backup of the files shared within chats
  • Unlimited storage of backed up data
  • Access to a central management console
  • 24/7 technical support

There's a minimum starter pack subscription that includes up to 10 users per year. You can scale up to tens of thousands of users.

Note:
All entities within the entire Microsoft tenant that are assigned a Microsoft 365 License granting functionality for either Exchange, Teams, SharePoint or OneDrive, regardless of their active use, are subject to 365 Total Backup (formerly Altaro Office 365 Backup) licensing. The highest usage amount of the month will be reported and charged.

This means any object in the Microsoft tenant without an assigned Microsoft license, but using a functionality of Exchange, Teams, SharePoint or OneDrive, will be free of charge.

Shared mailboxes, resource mailboxes, distribution lists and other entities will be free of charge when no Microsoft license is assigned; this also applies to stored backup data where no Microsoft license is applied, even if it is being actively backed up.

Are there no storage costs?

Unlimited storage is part of the all-inclusive price per user, as detailed above (see What does pricing include?).

Do you charge extra when I perform a restore?

No. We charge one all-inclusive price.

Do I need to download or install anything to trial 365 Total Backup (formerly Altaro Office 365 Backup)?

There's no installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to our secure data centers in the region you choose.

Where is my M365 backup data stored?

365 Total Backup (formerly Altaro Office 365 Backup) stores your backup data to secure data centers in the region of your choice, such as the USA, the UK and Germany. Click here for more information.

Once you choose a data center location, you cannot change that to a different data center region.

Note that the backup data for all partners and customers who subscribed to Altaro Office 365 Backup prior to December 7, 2021 is stored in Microsoft Azure West Europe (Netherlands).

How many users can be backed up?

Any number of users can be backed up. There's a minimum starting subscription of 10 users required per year.

During the 30-day trial, however, you can back up a maximum of 10 users and up to 10 groups or SharePoint sites. Should you wish to increase this during your trial, please click here to send a request.

How frequently are backups taken?

Backups of each user, group and SharePoint Document Library are automatically taken multiple times a day. This is seamless to the user and takes place automatically – no interaction is required on the user's part.

Can I back up Microsoft Teams with 365 Total Backup (formerly Altaro Office 365 Backup)?

Yes. You can back up and restore Teams Chats and the files shared during chats, including Teams meeting recordings.

Click here for more information.

Can we use our own storage for the backups instead of your data centers?

Microsoft 365 backup storage is included in the price per user per month. Data is stored in our secure data centers, in the region you choose. It is not possible to store the data elsewhere.

Our data centers are located in the USA, the UK and Germany, and more locations will be added shortly. Click here for more information.

Once you choose a data center location, you cannot change that to a different data center region.

Note that the backup data for all partners and customers who subscribed to Altaro Office 365 Backup prior to December 7, 2021 is stored in Microsoft Azure West Europe (Netherlands).

If we delete the Microsoft 365 user but want to keep the data, can we keep the backup?

Yes, there is an option to stop backups and retain the data. As long as the subscription is active, the content will be retained.

How long is backup data retained?

You have the option to set up custom retention periods, allowing for maximum compliance with your internal policies. This allows for adherence with several frameworks and regulations such as ISO27001 and the GDPR.

Where is the Microsoft 365 Backup data hosted?

You can choose whether to store your Microsoft 365 Backup data in our secure data centers in the USA, the UK or Germany (more locations to be added shortly). Click here for more information.

Note that the backup data for all partners and customers who subscribed to Altaro Office 365 Backup prior to December 7, 2021 is stored in Microsoft Azure West Europe (Netherlands).

What security mechanisms are in place to protect storing and transmission of data?

All backup data is protected by AES 256-bit encryption at rest.

All data transmissions with third-party APIs (e.g., Microsoft 365) occur over TLS encryption.

All authentication user interaction (login, setting changes, subscription management and accessing backed up data) occurs over TLS encrypted channel.

Administrative access to our infrastructure is controlled through role-based access and centralized account management that provides improved monitoring of accounts and access.

Our engineering teams proactively monitors and maintains the infrastructure 24/7.

Does 365 Total Backup (formerly Altaro Office 365 Backup) back up OneDrive and SharePoint?

Yes, files stored within OneDrive and SharePoint Document Libraries can be backed up and stored securely.

Will you do backup for Gmail?

Currently there are no plans to support G Suite (Google's office suite, including mail service).

Whether you're a small or mid-market business or a large corporation, we are provider of choice for backup solutions for Hyper-V, VMware and Microsoft 365

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to our secure data centers. It's that easy!

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No installation necessary. Simply sign up and connect a Microsoft 365 account. Backups are taken automatically and saved to our secure data centers. It's that easy!
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