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How to Build a Successful Managed Services Team – Part 2
04 Jan 2018 by John HeyPart 2: What are the attributes you need to look for when assembling your core team? In this post, we cover help desk, engineer and strategist team members
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How to Build a Successful Managed Services Team
14 Dec 2017 by John HeyIn this series learn from MSP Hall of Famer John Hey on how to build a successful MSP team from the ground up. Part 1: Building an identity.
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6 Questions on Improving Customer Satisfaction Answered
06 Dec 2017 by Andy SyrewiczeFor an MSP, dealing with customers can be the hardest part of the job. We gathered 6 questions from MSPs to explain how to best deal with those tricky cases
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4 Important Lessons all MSPs Must Learn [Webinar]
30 Nov 2017 by Altaro SoftwareRunning an MSP isn't easy but a few things will make your life easier & your customers happier - most importantly, knowing how to learn from your mistakes
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4 Types of Customers that are Bad for Your Bottom Line
22 Nov 2017 by John HeyFind out how to identify early which customers are worth the hassle and which ones might cause you more trouble than they are worth.
